Return & Refund Policy

Warmloomo Return & Refund Policy

We want you to love your Warmloomo purchase. If you are not completely satisfied, you may return eligible items within 30 days of receipt.

1. Return Eligibility

To qualify for a return, your item must be:

  • In the same, unused condition as received.

  • Unworn, unwashed, and with original tags attached.

  • In its original packaging.

  • Accompanied by the original receipt or proof of purchase.

2. How to Start a Return

  1. Contact our support team at warmloomo@outlook.com within 30 days of receiving your order to initiate a return request.

  2. If your return is approved, we will send you detailed return instructions and a prepaid return shipping label.

  3. Pack the item securely and attach the label.

  4. Important: Returns sent without prior authorization or without using our provided label cannot be accepted.

3. Damages, Defects, or Incorrect Items

Please inspect your order upon delivery. If items arrive defective, damaged, or incorrect, contact us immediately at warmloomo@outlook.com so we can resolve the issue promptly.

4. Non-Returnable Items

For safety, hygiene, and customization reasons, the following items cannot be returned:

  • Perishable goods (e.g., food, plants, flowers).

  • Custom-made or personalized products.

  • Personal care and beauty items.

  • Hazardous materials, flammable liquids, or gases.

  • Items marked "Final Sale" or purchased with a gift card.

Please contact us if you are unsure about your item's eligibility.

5. Exchanges

The quickest way to get a replacement is to:

  1. Return the original item following the steps above.

  2. Once your return is accepted, place a new order for the desired item on our website.

6. Refunds

  • After we receive and inspect your return, we will notify you of the approval status.

  • Upon approval, refunds will be processed automatically to the original payment method within 7 business days.

  • Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Questions?

For any questions regarding your return, please contact us at warmloomo@outlook.com.

Thank you for trusting Warmloomo.

Warmly,

The Warmloomo Team