FAQ
We've Got Your Back (and Your Paws!)
Living with pets is a joy, but let's be honest—it can be messy. Whether you're wondering about wash cycles or shipping to your doorstep, find everything you need right here.
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Rug Care
Washing & Maintenance
🚚Shipping
US & Europe Logistics
🧶Materials
Leather vs. Short Pile
📦Orders
Tracking & Returns
Product Care & Maintenance
Your rug is an investment in your home's comfort. Here is how to make it last a lifetime, even with the most energetic pets.
Absolutely. We design our rugs specifically for "chaos-coordinated" homes. Our materials are chosen for their ability to resist claws, repel liquids, and withstand the frequent cleaning that comes with owning pets. Check out our Pet-Friendly Collection for more details.
It's easier than you think!
1. Shake off the loose pet hair.
2. Machine wash on a cold, gentle cycle.
3. Use a mild detergent (avoid bleach).
4. Air dry or tumble dry on low heat.
For more detailed steps, visit our Full Care Guide.
1. Shake off the loose pet hair.
2. Machine wash on a cold, gentle cycle.
3. Use a mild detergent (avoid bleach).
4. Air dry or tumble dry on low heat.
For more detailed steps, visit our Full Care Guide.
Speed is key! Blot (don't rub) the area with a clean cloth immediately. For most of our rugs, a mixture of mild soap and water works wonders. For deep stains, we recommend following the ASPCA's pet-safe cleaning guidelines to ensure no harmful chemicals touch your pet's paws.
Shipping & Delivery
Yes, we do! We have optimized our logistics to ensure a smooth delivery experience across the USA and most European countries. Shipping times vary by region, but you'll receive a tracking number the moment your rug leaves our warehouse.
Once your order is shipped, we'll send you an email with a tracking link. You can also track your package directly on our Order Tracking Page.
Materials & Quality
It depends on your lifestyle!
Faux Leather: Ideal for those who want a sleek look and the absolute easiest cleanup (just wipe it!). Great for heavy shedding pets.
Short Pile: Perfect for those who want a cozy, warm feel underfoot while still having the benefit of machine washing.
Faux Leather: Ideal for those who want a sleek look and the absolute easiest cleanup (just wipe it!). Great for heavy shedding pets.
Short Pile: Perfect for those who want a cozy, warm feel underfoot while still having the benefit of machine washing.
100%. We use non-toxic, eco-friendly materials. We believe your home should be a safe haven for both you and your furry friends.
Still have a question?
No question is too small. Our team of pet-loving experts is here to help you find the perfect fit for your home.
Chat With Us Now
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